Consumer Engagement Workgroup
Goals:
Important Documents:
- Provide recommendations and work to engage the consumer sector in system change efforts related in integrated managed care.
- Ensure that consumers maintain confidence and continuity in the care they are receiving.
- Ensure a smooth transition to FIMC through the development of clear communication materials, client notifications, and transparent transition processes.
- Leverage existing structures and avenues to collaborate with consumer groups to gather consumer perspective, identify consumer concerns, gaps in understanding of FIMC, etc.
Important Documents:
NCACH Communications Resources:
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SWWA Examples:
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| BHO Letter |
10.18.17 Meeting
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| DRAFT NCACH FIMC Consumer Engagement Communications Plan 10.13.17 |
08.01.17 Meeting
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07.11.17 Meeting
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07.11.17 Meeting
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06.21.17 Meeting
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| DRAFT Consumer Engagement Workgroup Charter |
| DRAFT NCACH Communications Timeline 06.08.17 |
| DRAFT NCACH FIMC Consumer Engagement Communications Plan 06.21.17 |
| DRAFT Social Service Care Coordinator Key Messages |
| Behavioral Health Services Only Program Fact Sheet |
| Behavioral Health Administrative Service Organization Fact Sheet |
05.24.17 Meeting
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| DRAFT NC ACH FIMC Consumer Engagement Communications Plan 05.24.17 |
04.14.17 Meeting
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